Privacy Policy
NTA Australia/New Zealand is dedicated to protecting your privacy and ensuring the responsible management of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, you consent to the practices described in this policy.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au
What Personal Information We Collect
Personal Information is information or an opinion that identifies an individual. We may collect the following types of personal information from you:
Name
Email address
Postal address
Phone number
IP address
Other information that may identify you
In addition to the information listed above, we may collect sensitive information, such as health information or other data where required by law or necessary to provide our services. We will seek your explicit consent before collecting any sensitive information.
How We Collect Personal Information
We collect personal information in the following ways:
Directly from you: When you provide it directly to us, such as by filling out a form on our website, subscribing to our newsletter, or making an enquiry.
Through your use of our website and services: We collect personal information via cookies, tracking pixels, and analytics tools, which help us understand your usage patterns and improve your experience on our site.
From third parties: We may receive personal information from service providers, partners, or publicly available sources, where you have consented to the disclosure of such information to us.
Automatically: When you visit our website, we may automatically collect information such as your IP address, browser type, browsing activity, and interactions through cookies and analytics tools like Google Analytics.
You can manage your cookie preferences through your browser settings or opt out via the cookie management tools on our website.
We may use your personal information for secondary purposes that are directly related to the primary purpose, where you would reasonably expect such use. If we intend to use your personal information for unrelated secondary purposes, we will seek your explicit consent.
Use of Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website to enhance your experience and analyze site usage. You can manage cookie preferences through your browser settings or opt-out using the cookie management tools available on our website.
Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
To third-party service providers who assist us in delivering our services (e.g., IT providers, marketing agencies, payment processors).
When required or authorized by law, such as to comply with a court order, legal process, or regulatory obligations.
With your consent or where necessary to fulfill a legal or contractual obligation.
In connection with a business transfer, such as a merger, acquisition, or sale of assets, where your personal information may be transferred as part of the transaction. We will notify you if such a transfer occurs and if it affects the handling of your personal information.
Where we disclose your personal information to third-party service providers, we take reasonable steps to ensure they are bound by confidentiality and privacy obligations consistent with this Privacy Policy and Australian privacy laws.
International Disclosure of Personal Information
Your personal information may be transferred, stored, or processed outside Australia, including in countries where our service providers are located. In such cases, we will take all reasonable steps to ensure that your information is adequately protected in accordance with the applicable privacy laws and the Australian Privacy Principles (APPs).
If your personal information is transferred outside Australia, we will ensure that appropriate safeguards are in place. These may include the use of data protection agreements, legally binding corporate rules, or other legally enforceable mechanisms that ensure your information is protected in a manner consistent with Australian privacy standards.
We will only transfer your personal information to jurisdictions that have data protection laws that are equivalent to or provide similar protection as those in Australia, or where we are satisfied that the service providers will handle your information in accordance with the APPs.
Security of Personal Information
We are committed to protecting your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. We implement industry-standard security measures, including but not limited to encryption, firewalls, secure servers, regular security audits, and access controls, to safeguard your personal information.
Access to personal information is restricted to authorized personnel who require it for legitimate business purposes, and all such personnel are bound by strict confidentiality obligations.
We will retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Factors influencing retention periods include legal obligations, business needs, and your interactions with us. When your personal information is no longer required, we will take reasonable steps to securely destroy or anonymize it to prevent unauthorized access or misuse.
Access to and Correction of Your Personal Information
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To request access or update your personal information, please contact us using the details below.
We may require you to verify your identity before processing your request to ensure the security of your personal information. We will respond to your request within a reasonable timeframe, typically within 30 days.
Access to your personal information is generally provided free of charge; however, we may charge a reasonable administrative fee to cover the cost of retrieving and providing copies of your records.
If we refuse to provide access or correct your personal information, we will provide you with written reasons for the refusal and the mechanisms available to you to make a complaint.
How to Make a Complaint
If you believe we have breached your privacy or you have any concerns about the way we handle your personal information, please contact us at the details below. We will review your complaint and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Policy Updates
This Privacy Policy may be updated from time to time. Any changes will be posted on our website, and where material changes are made, we will notify you through email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have any questions or complaints regarding this Privacy Policy, please contact us at:
Email: info@ntaaustralia.com.au
Postal Address: NTA Australia/New Zealand, PO Box 3558, Hermit Park, QLD 4812, Australia
Website: www.ntaaustralia.com.au
You may also contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
If you have concerns about how we handle your personal information, please contact us using the details below. We will acknowledge your complaint within 7 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.